These Terms & Conditions (“Terms”) govern the websites, forms, proposals, invoices, and services offered by Walter Wanell LLC d/b/a Garry x Olivia (“Travel and Experience Planner,” “Planner,” “we,” “us,” or “our”). “Client” means the contracting party and, where context requires, any traveler(s) or guests the Client invites or pays for. Any page, proposal, invoice, registration form, or payment link that references or links to these Terms is governed by them. If there is a conflict, these Terms control unless we expressly agree otherwise in writing.

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1. SCOPE, EXCLUSIVITY & PROPRIETARY MATERIALS
1.1 Custom services. We design customized itineraries and concepts (the “Itinerary”) based on your stated preferences and intended travel dates. Vendor referrals, if provided, are for convenience only and are not endorsements or guarantees.
1.2 Exclusivity. You agree not to engage other planners, agents, or service providers for any component of the Itinerary without our prior written consent.
1.3 Proprietary content. Our pricing, vendor coordination notes, designs, proposals, and trip concepts are proprietary and may not be shared, reassigned, or repurposed, in whole or in part, without our written approval.

2. QUOTES, PRICING & AVAILABILITY
2.1 Indicative until confirmed. Proposals and quotes are for review only and are subject to change until confirmed by supplier deposit and written acceptance. No services or space are held unless expressly stated in writing.
2.2 Third-party control. We do not control third-party pricing, inventory, schedules, or policies and are not responsible for changes or disruptions imposed by suppliers. No oral statement or informal message overrides these Terms.

3. ADMINISTRATION FOR HOSTED GROUP TRAVEL (IF ELECTED)
If you elect installment invoicing or centralized guest payment collection for a group trip, those functions may be handled by our designated payment administrator acting solely in an administrative capacity. The payment administrator does not provide itinerary design, vendor selection, or coordination services. It may collect guest payments and remit funds to third-party vendors under their terms. Funds are maintained in a separate operating account and are not held in escrow or as fiduciary assets. Any refund is limited to amounts actually recoverable from the relevant vendor under that vendor’s policies. All other vendor services must be contracted and paid directly by the Client or guests unless we expressly agree otherwise in writing.

4. PLANNER ROLE & THIRD-PARTY VENDORS
4.1 Independent operators. Vendors (including accommodations, transportation, catering, bar services, décor/rentals, entertainment, photography/video, wellness/beauty, officiants, security, excursions, and production) operate independently and are contracted directly by or on behalf of the Client.
4.2 No operations by us. We do not provide, supervise, operate, or execute third-party services and are not responsible for their acts, omissions, pricing, quality, or performance.
4.3 Client due diligence. The Client is solely responsible for evaluating vendors, signing vendor agreements, and ensuring all services meet expectations.
4.4 On-the-ground support. If our on-site presence is requested or required, all related travel, lodging, per diems, and coordination expenses will be billed to the Client; these are separate from third-party vendor costs.
4.5 Timely payments. To secure services, the Client agrees to remit vendor payments promptly via the required method (e.g., credit card or secure link). We are not responsible for delays, cancellations, or loss of space resulting from late or incomplete payments.

5. INSURANCE & RISK MITIGATION
5.1 Strong recommendation. The Client and all travelers are strongly encouraged to purchase comprehensive travel insurance covering trip cancellation/interruption, supplier default, medical expenses, evacuation, and lost/delayed baggage.
5.2 Client responsibility. The Client is solely responsible for selecting adequate coverage and confirming guests’ coverage. We are not responsible for losses resulting from a decision to forego or inadequately secure insurance.

6. CLIENT RESPONSIBILITIES & DOCUMENTATION
6.1 Accurate information and timely payments. The Client must provide accurate traveler information, approve vendor terms, and make all required payments when due.
6.2 Entry requirements. The Client must ensure that each traveler complies with destination entry/exit requirements, including valid passports, visas, vaccination or testing mandates, travel insurance where required, customs rules, and other documentation.
6.3 Consequences. We are not responsible for denied entry, travel delays, missed services, or costs arising from documentation errors, customs violations, or health screening failures.

6A) COMMUNICATIONS & TEXT MESSAGING CONSENT
6A.1 Channels. We may communicate with the Client and their guests via email, phone, and text (SMS/MMS) to deliver planning, coordination, and concierge services.
6A.2 Consent. By providing mobile numbers (e.g., in registration forms or guest lists), the Client represents and warrants that recipients consent to receive itinerary, travel, concierge, and celebration-related texts. Message and data rates may apply. Each message will include opt-out instructions (e.g., reply STOP to unsubscribe).
6A.3 Client obligation. The Client is responsible for informing guests of such communications and obtaining any required consents before sharing their contact information with us.

7. PAYMENTS, CHANGES, CANCELLATIONS & CHARGEBACKS
7.1 Deposits & schedules. Deposit amounts, due dates, and installment schedules (if any) will be stated in your proposal, invoice, or registration page. Missed payments may result in loss of space or price increases imposed by vendors.
7.2 Changes/cancellations. Client-requested changes or cancellations are subject to vendor availability and vendor terms (including fees and fare/price differences). We may charge reasonable administrative fees for significant scope changes when disclosed in advance.
7.3 Non-refundable components. Many components are partially or entirely non-refundable once ticketed, reserved, or within a vendor’s penalty window. Vendor rules apply.
7.4 Chargebacks. Initiating a chargeback for amounts governed by vendor or Company cancellation terms is a breach of these Terms. If a payment is reversed, the Client remains liable for the outstanding balance, reprocessing fees, and reasonable collection costs (including attorneys’ fees).

8. LIMITATION OF LIABILITY & INDEMNIFICATION
8.1 No carrier/operator status. We are not a common carrier or operator of transportation, lodging, venues, or activities and do not own or control the suppliers providing those services.
8.2 Limitation. To the maximum extent permitted by law, our total liability arising from or related to the services shall not exceed the aggregate fees paid to the Planner for planning services for the specific Itinerary giving rise to the claim (excluding pass-through vendor amounts).
8.3 No consequential damages. We are not liable for indirect, incidental, special, punitive, or consequential damages, including lost profits or opportunity costs.
8.4 Indemnity. The Client agrees to indemnify, defend, and hold harmless Walter Wanell LLC d/b/a Garry x Olivia, and its owners, officers, employees, contractors, agents, and affiliates from and against all claims, losses, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) acts/omissions or performance of any third-party vendor or payment administrator; (ii) Client breach of a vendor agreement; (iii) delays, cancellations, schedule changes, or service disruptions; (iv) force majeure events; or (v) any matter beyond our direct control.

9. FORCE MAJEURE
We will not be liable for any delay or failure to perform due to events beyond reasonable control, including natural disasters, severe weather, war, terrorism, civil unrest, public health emergencies, government actions or restrictions, labor disputes, airline or supplier disruptions, or supplier insolvency. Where practicable, we will reasonably assist with rebooking or alternatives; refunds are not guaranteed and remain subject to vendor policies.

10. PRIVACY
We process personal information to plan and administer travel. See our Privacy Policy for details on how we collect, use, and share personal information, and for your choices and rights.

11. GOVERNING LAW, VENUE & DISPUTE RESOLUTION
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in New Jersey for any dispute arising out of or relating to these Terms or the services.

12. ACCEPTANCE & ELECTRONIC CONSENT
By submitting a deposit or any payment, clicking to accept, or otherwise proceeding with services, the Client represents that they have read, understood, and agree to be bound by these Terms and are authorized to accept them on behalf of other travelers/guests, as applicable.

13. GENERAL PROVISIONS
13.1 Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary to be enforceable; the remainder remains in effect.
13.2 No waiver. A failure to enforce any provision is not a waiver of that or any other provision.
13.3 Assignment. The Client may not assign these Terms without our written consent. We may assign to an affiliate or successor.
13.4 Headings. Headings are for convenience only and do not affect interpretation.
13.5 Entire agreement. These Terms, together with any documents that reference them (e.g., proposal, invoice, registration page), constitute the entire agreement regarding the services and supersede prior discussions or representations on the same subject.

 

Contact about these Terms: use the contact details listed on our website or those provided in your proposal/invoice communications.